Terms & Conditions

Effective Date: January 1, 2025

Welcome to the website of Nelson Pool Company (“we,” “us,” “our”). By accessing or using our website (https://www.nelsonpoolcompany.com/) (“Website”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website.

1. Acceptance of Terms

By using this Website, you agree to these Terms and our Privacy Policy. These Terms may be updated periodically, and continued use of the Website indicates acceptance of any changes.

2. Services Overview

Our Website provides information about our pool construction, remodeling, and landscaping services. All content is for informational purposes only and does not constitute a binding agreement or contract for services.

3. Use of Website

You agree to use the Website for lawful purposes only and not to:

Impersonate any person or entity.
Engage in fraudulent or harmful activities.
Transmit or upload harmful or disruptive content, such as viruses.

4. Intellectual Property

All content on this Website, including text, images, graphics, logos, and software, is the property of Nelson Pool Company or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content is strictly prohibited.

5. User Submissions

If you submit information through our Website, such as inquiries or testimonials, you:

Represent that the information is accurate and lawful.
Grant us a non-exclusive, royalty-free, worldwide license to use the content for marketing or informational purposes.

6. Third-Party Links

Our Website may include links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of any third-party websites.

7. Disclaimer of Warranties

This Website and its content are provided “as is” without any warranties, express or implied. We do not guarantee the accuracy, reliability, or availability of the Website or its content.

8. Limitation of Liability

Nelson Pool Company is not liable for any indirect, incidental, or consequential damages arising from your use of the Website. This includes, but is not limited to, damages caused by errors, interruptions, or loss of data.

9. Indemnification

You agree to indemnify and hold Nelson Pool Company harmless from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

10. Governing Law

These Terms are governed by and construed under the laws of the State of [Your State], without regard to its conflict of law principles.

11. Dispute Resolution

Any disputes arising from these Terms or your use of the Website shall be resolved through binding arbitration under the rules of [Insert Arbitration Body, if applicable], or in a court of competent jurisdiction in [Your State].

12. Termination

We reserve the right to suspend or terminate access to the Website at our discretion, without notice, for any violation of these Terms.

13. Contact Information

For questions or concerns about these Terms, please contact us at:

14. Entire Agreement

These Terms constitute the entire agreement between you and Nelson Pool Company regarding the use of our Website and supersede any prior agreements or understandings.

15. SMS Terms & Conditions

1- SMS Consent Communication:

The information (941-867-6556) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

Appointment reminders
Follow-up messages
Billing inquiries

Example: “Hello, this is a friendly reminder of your upcoming appointment with Anthony at Nelson Pool Company on April 1, 2025, at 2:00pm. We are excited to discuss any questions about your pool renovation process. We’re here to help and talk through your ideas! You can reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 1-3 SMS messages per week related to your appointments, billing, or follow up message about your pool project.

Example:
“Message frequency may vary. You may receive up to 1-3 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from [Company Name] in the following ways (This is an example. Please include the method used.)

By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list at www.nelsonpoolcompany.com

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.nelsonpoolcompany.com/#foot-form

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary

1.2 Privacy Policy

At Nelson Pool Company, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard customer data. Our policy ensures that:

Any personal information collected, including phone numbers for SMS communication, is strictly used for the intended purposes and is not shared with any third-party or affiliate company for marketing purposes.
Your data is securely stored and protected against unauthorized access.
You have the right to opt out of any marketing communications at any time.

For more details, please visit our Privacy Policy.

2. SMS Terms and Conditions

Nelson Pool Company provides SMS communication to enhance customer experience, keeping clients informed about their pool services, appointments, and company updates. Below are our SMS terms and conditions:

2.1 SMS Consent Communication

By opting into SMS communications, you agree to receive text messages from Nelson Pool Company. Phone numbers obtained through our SMS consent process will not be shared with third parties for marketing purposes.

2.2 Types of SMS Communications

If you have consented to receive text messages from Nelson Pool Company, you may receive messages related to:

Appointment reminders
Service updates
Promotional offers and discounts
General company announcements

Example Message:

“Thank you for contacting Nelson Pool Company! How can we assist you? Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service.”

2.3 Message Frequency

Customers can expect to receive 1 to 5 SMS messages per month, depending on service interactions and promotions.

2.4 Potential Fees for SMS Messaging

Your mobile carrier may charge fees for sending and receiving SMS messages. These fees vary based on your carrier, geographic location, and messaging type. Nelson Pool Company is not responsible for any charges incurred.

2.5 Opt-In Method

Customers may opt into SMS messaging through:

Online forms (www.nelsonpools.com)
Verbal consent during consultations
Paper sign-up forms

Your SMS consent will not be shared with third parties for marketing purposes.

2.6 Opt-Out Process

Customers can opt out of SMS messaging from Nelson Pool Company at any time by replying STOP to any received message. Once opted out, no further SMS communication will be sent. Customers can opt back in anytime by replying START.

By following these guidelines, Nelson Pool Company ensures compliance while providing a seamless customer experience. If you have any questions, please contact us.

Nelson Pool Company
021 Whitfield Park Loop
Sarasota, FL 34243
office@nelsonpoolcompany.com
(941) 207-9176