WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on our site, respond to a survey, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
To send periodic emails;
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc;
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
DO WE USE COOKIES?
Yes, we use cookies (small files that a site or its service provider transfers to your computers hard drive through your web browser) that enable the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD-PARTY LINKS
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Nelson Pool Company SMS Terms and Conditions & Privacy Policy
1.2 Privacy Policy
At Nelson Pool Company, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard customer data. Our policy ensures that:
- Any personal information collected, including phone numbers for SMS communication, is strictly used for the intended purposes and is not shared with any third-party or affiliate company for marketing purposes.
- Your data is securely stored and protected against unauthorized access.
- You have the right to opt out of any marketing communications at any time.
For more details, please visit our Privacy Policy.
2. SMS Terms and Conditions
Nelson Pool Company provides SMS communication to enhance customer experience, keeping clients informed about their pool services, appointments, and company updates. Below are our SMS terms and conditions:
2.1 SMS Consent Communication
By opting into SMS communications, you agree to receive text messages from Nelson Pool Company. Phone numbers obtained through our SMS consent process will not be shared with third parties for marketing purposes.
2.2 Types of SMS Communications
If you have consented to receive text messages from Nelson Pool Company, you may receive messages related to:
- Appointment reminders
- Service updates
- Promotional offers and discounts
- General company announcements
Example Message:
“Thank you for contacting Nelson Pool Company! How can we assist you? Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service.”
2.3 Message Frequency
Customers can expect to receive 1 to 5 SMS messages per month, depending on service interactions and promotions.
2.4 Potential Fees for SMS Messaging
Your mobile carrier may charge fees for sending and receiving SMS messages. These fees vary based on your carrier, geographic location, and messaging type. Nelson Pool Company is not responsible for any charges incurred.
2.5 Opt-In Method
Customers may opt into SMS messaging through:
- Online forms (www.nelsonpools.com)
- Verbal consent during consultations
- Paper sign-up forms
Your SMS consent will not be shared with third parties for marketing purposes.
2.6 Opt-Out Process
Customers can opt out of SMS messaging from Nelson Pool Company at any time by replying STOP to any received message. Once opted out, no further SMS communication will be sent. Customers can opt back in anytime by replying START.
By following these guidelines, Nelson Pool Company ensures compliance while providing a seamless customer experience. If you have any questions, please contact us.